Frequently Asked Questions

ORDERING:

2. Is crown moulding included in the Cove Lighting Kit?

No, you can use any crown moulding available in the market with Cove Lighting Kit.

2. Is Medallion included in the Ambient Medallion Fixture?

No, you can use any medallion smaller than 2' in diameter available in the market with our Ambient Medallion Fixture.

3. Is your LED lighting dimmable?

Yes. Our LED lighting is dimmable using our LED dimmers.

4. How can I pay for my order?

Payments are processed by PayPal. You can pay by Visa, Master card or your Paypal account.

5. How are the products shipped?

We ship our products by UPS Ground service.

6. Do you ship to the US and Canada?

Yes. We ship our products to customers in the US and Canada.

7. Will I pay customs, brokerage fees or taxes when I order from the US?

No. We we will pay customs and brokerage expenses. You will not pay any sales taxes because of NAFTA. You may need to pay small brokerage fee (about $20) for small orders shipped by UPS Ground.

8. How long will it take for my order to get delivered?

We maintain a large inventory of the products we sell. It will take one to two weeks to deliver your order.

9. Is there a minimum order amount?

There is a minimum order of $50 for every order.

10. What would be the shipping cost?

Please see Shipping Cost for details.

TECHNOLOGY:

1. What is the life span of LED lights?

The life span of LED lights is about 50,000 hours..

2. What is the power consumption per linear foot of the LED flexible strip lighting?

The power consumption of the LED strip lighting is only 1.5 watts per linear foot.

INSTALLATION:

1. How should I install the Cove Lighting Kit?

Please see Installation of Cove Lighting Kit for detailed instructions.

2. How should I install the Ambient Medallion Fixture?

Please see Installation of Ambient Medallion Fixture for detailed instructions.

3. Can I cut the flexible LED strips?

Yes, you can cut the strips every 2 inches. The place that you can cut the strips are marked on the strips. Please see Connecting LED Strips

4. Can I bend the flexible LED strips?

Yes, you can bend the strips. Please see Connecting LED Strips

5. Is there adhesive on the back of the LED flexible strips?

Yes, there is 3M adhesive tape on the back of the flexible LED strips. It will adhere to any flat, clean and dry ssurface.

6. How should I connect LED flexible strips to each other or the power source?

Please see Connecting LED Strips.

Couldn't you find an answer to your question? Please contact us with your question(s), and we will reply asap.